How long after buying before I'm covered?

Our aim is to have you covered on the date that you have requested. Every policy submitted online must be checked by us before the cover can start. If you want to check the progress or have any questions on a policy please call us.

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Which payment methods are accepted?

We accept payment by card or direct debit where the premium exceeds £100.

• Credit/Debit card: enter your card details (card number, name, expiry date and issue number if applicable)
• Direct debit: you can either set the debit up as an annual, or monthly direct debit

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How long will you retain a quote for?

For 30 days after you fill in your quote we will hold the quote and keep the rate. After 30 days you'll have to repeat the quotation process.

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How secure is your site?

Very, once you begin the quote process you will be protected by high level SSL encryption so your privacy and security will be protected.

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Will I be charged at the time of buying?

If paying by credit or debit card, you'll be charged when you submit your policy.

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Is boat insurance a legal requirement?

No, boat insurance is not required in the UK. However many marinas, waterway authorities and harbours will require you to be insured before you can use the facilities.

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What can I do if I have a complaint ?

It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:

• In Writing: The Complaints Manager, CETA Insurance Limited, CETA House, Cromwell Business Park, Chipping Norton, Oxfordshire, OX7 5SR
• By Phone: 01608 647806
• By Email: [email protected]

If your complaint relates to a policy underwritten by an insurer at Lloyd’s please note that in some circumstances we may not be authorised to handle your complaint and will need to pass this onto your insurer. Please refer to your policy wording for full details of the complaints procedure in relation to your policy.

Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and also available from the address below.

Where we hold authority to handle your complaint on behalf of an insurer at Lloyd’s and you are dissatisfied with the response that you receive from us, you can refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Email: [email protected]
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with the response from any of the above, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS). http://www.financial-ombudsman.org.uk/

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr

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I have financial difficulties due to Covid 19

Support is available if you are an existing customer and are experiencing financial difficulties due to the current situation.

Please contact ourselves to see what support we are able to offer. We can look at;

• Your level of cover – Is the amount of cover still suitable? A reduction of cover may bring your premium down.
• Removing additional products – Removing extra cover you may not currently need may reduce your premium.
• Delaying a monthly payment – you may be eligible to defer one or more of your monthly payments.

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