Our aim is to have you covered on the date that you have requested. Every policy submitted online must be checked by us before the cover can start. If you want to check the progress or have any questions on a policy please call us.Back to top
We accept payment by card or direct debit where the premium exceeds £100.
For 30 days after you fill in your quote we will hold the quote and keep the rate. After 30 days you'll have to repeat the quotation process.Back to top
Very, once you begin the quote process you will be protected by high level SSL encryption so your privacy and security will be protected.Back to top
If paying by credit or debit card, you'll be charged when you submit your policy.Back to top
No, boat insurance is not required in the UK. However many marinas, waterway authorities and harbours will require you to be insured before you can use the facilities.Back to top
It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:
If your complaint relates to a policy underwritten by an insurer at Lloyd’s please note that in some circumstances we may not be authorised to handle your complaint and will need to pass this onto your insurer. Please refer to your policy wording for full details of the complaints procedure in relation to your policy.
Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and also available from the address below.
Where we hold authority to handle your complaint on behalf of an insurer at Lloyd’s and you are dissatisfied with the response that you receive from us, you can refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Ultimately, should you remain dissatisfied with the response from any of the above, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS). http://www.financial-ombudsman.org.uk/
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odrBack to top
Support is available if you are an existing customer and are experiencing financial difficulties due to the current situation.
Please contact ourselves to see what support we are able to offer. We can look at;